My new 970x Plus 2 Channel was never able to get a GPS signal since day one. The first interaction was pretty good, gave suggestions on what to try: flash firmware on PC, and outside of the car under clear sky to make sure it gets the best chance. And told me to report back if it didn't work, so I can get a replacement unit.

The second support agent (Luke) was a whole different story. He just kept telling me that I need to try cloud connections to get the GPS working, even though I mentioned that GPS isn't related to the cloud features. But I went with it just to get things moving. So I registered a free trial, connected the dashcam to the cloud, and of course it didn't fix the GPS issue. Then he started telling me that I need to use the SD card that came with the dashcam, because a third-party SD card can cause the GPS to not function.

I'm appalled by the lack of knowledge of this support agent. Sadly, since there is no review for the support agent included on the website, I have to leave the review here for the product.

This is my second BlackVue for my new second car. What can I say, but in this day and age I feel my position in court would be fail safe with my BlackVue

Fantastic unit with ultra clear pictures, I love this unit!!!!

Fantastic unit with ultra clear pictures, I love this unit!!!!

Got this camera and for an upgrade. Wanted something with LTE. Awesome dashcam video quality. One thing I don’t like that the wire for an external battery kit only uses the 2 wire vs the 3 wire of the Thinkware so parking mode won’t activate when the battery pack stops charging (when the car turns off). It waits for 5 minute of the car not moving then enters parking mode. Parking mode will only activate when car is turned off if you hardwire the camera to the fuse box vs the external battery pack.

Support staff was always readily available to help answer my small questions also. Love that they have direct texting for support (whether it be about your order or help with something while you install).