My new 970x Plus 2 Channel was never able to get a GPS signal since day one. The first interaction was pretty good, gave suggestions on what to try: flash firmware on PC, and outside of the car under clear sky to make sure it gets the best chance. And told me to report back if it didn't work, so I can get a replacement unit.
The second support agent (Luke) was a whole different story. He just kept telling me that I need to try cloud connections to get the GPS working, even though I mentioned that GPS isn't related to the cloud features. But I went with it just to get things moving. So I registered a free trial, connected the dashcam to the cloud, and of course it didn't fix the GPS issue. Then he started telling me that I need to use the SD card that came with the dashcam, because a third-party SD card can cause the GPS to not function.
I'm appalled by the lack of knowledge of this support agent. Sadly, since there is no review for the support agent included on the website, I have to leave the review here for the product.