This company is a complete SCAM! Do NOT buy there products! It’s been an absolute nightmare for me since day 1!! I spent nearly 1000$ on the u3000 back in September 2024. Right out of the box I had SO many issue, but one part of the unit worked as promised. The entire dash cam was completely useless. I mean it wouldn’t record, wouldn’t work for any of the live monitoring, like literally useless. I initially thought it was me so I called Thinkware to get some help setting it up. I spent hours upon hours on the phone with them trying to troubleshoot it, in the end they also couldn’t tell me what was wrong with it and couldn’t get it set up. After some back and fourth (and over 3 months time) they finally agreed to exchange the unit. I wish this is where this nightmare ended, but it’s not. I wait a couple weeks finally got my new camera went to hook it up and yet again had the exact same issue. Got back on the phone with Thinkware spent another 6 plus hours trying to troubleshoot it with them, and again at the end of it all they could not get it set up or tell me what was wrong with it. They then stated they were escalating it to their “level 2 team” and to give them a week and they would have the level 2 team call me. I waited and waited. I got a call from them about 10 days later. The guy on the phone did 0 troubleshooting with me. Asked me to confirm the issue, I did. He then said ok I’ll be in touch. This was January 17,2025. Nearly 4 full months after buying this unit. Here we are now at February 7, 2025. I have been emailing them and getting no response. I have asked multiple times to refund me my money as the unit had not worked since the day I bought it. They continue to ignore my request. Here I am now with a 900$ paper weight and no farther ahead then I was the day I bought it. Do yourself a huge favor and stay away from any products made from this company!!
